Return and Refund Policy

Return and Refund Policy

Last updated: 04.01.2026

Thank you for shopping at Atelier Manganel.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Manganel UG, Friedrichstraße 114A, 10117 Berlin.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Atelier Manganel, accessible from www.ateliermanganel.com.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were received by You within the last 30 days from the date You or a third party appointed by You took possession of the Goods.
  • The Goods are in the original packaging
  • The Goods were not used or damaged

The following Goods cannot be returned:

  • The Goods that are made to the consumer’s specifications or clearly personalized, as permitted by applicable EU law.
  • The Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. If the return is due to a damaged or incorrect item, please contact us before sending the Goods back. In such cases, we will cover return shipping costs or offer an appropriate solution. You should send the Goods at the following address:

Manganel UG
Friedrichstr. 114A
10117 Berlin
Germany

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:



Example Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

Addressed to:

Manganel UG (haftungsbeschränkt)
Friedrichstraße 114A
10117 Berlin
Germany

OR

support@ateliermanganel.com

 

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/for the provision of the following service:

_____________________________________________ (insert a description of the goods/services that are subject to the respective withdrawal)

Ordered on: _____________________________________________

Received on: _____________________________________________

Name of consumer(s): _____________________________________________

Address of consumer(s): _____________________________________________

Date: _____________________________________________

Signature of consumer(s): _____________________________________________ (only if this form is submitted on paper)